السياسات والضمانات
آخر تحديث: 2026/09/12
Billing, Payment & Refund Policy
Guidelines governing tax invoices, milestone payments, and refund terms.
1. Certified Tax Invoices
- All invoices are issued electronically in compliance with ZATCA e-invoicing standards.
- Standard 15% VAT applies to all billable engineering services and subscriptions.
2. Milestone Billing for Projects
- Development payments correspond to predefined deliverables and accepted UAT milestones.
- Installment invoices are issued upon milestone sign-off.
3. Refunds & Cancellations
- Early project cancellations before coding commence are eligible for refund minus completed scoping and architectural design costs.
- Support subscriptions can be cancelled up to 30 days prior to annual renewal.
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